In this talk, Mette Tofte and Charlotte explore why traditional, linear change frameworks fall short in a complex world, and present a systemic approach to change that links strategy, impact and leadership so you can strengthen your organisation’s capacity for ongoing transformation.

Why systemic change is needed
Systemic change goes beyond tweaking processes or IT systems. In this talk, Mette Tofte and Charlotte distinguish continuous improvements from the deeper shifts that change the DNA of an organisation, its strategy and customer experience, and explain why yesterday’s linear change models no longer match today’s fast moving, interconnected reality.

A new delivery model for impact, engagement and adoption
They introduce a new delivery model that integrates impact, engagement and adoption. Rather than treating change as a fixed plan, they show how to hold impact as a constant north star while building collective engagement early on, then shifting focus to systemic adoption so new behaviours and practices take root across the organisation.

Building capacity for leading change
Finally, they explore what it takes to lead systemic change. Drawing on thinkers like Indra Nooyi and Deborah Rowland, they highlight key leadership tensions and seven change capacities from systemic and integrative thinking to sense making and experiencing so leaders can navigate complexity and turn strategy into real impact.