In this conversation, YouSee’s CEO reflects on a bold agile transformation that was rolled back and the hard lessons it revealed. Learn what really enables business agility, from legacy IT and culture to clear accountability and customer focused outcomes.

Agile aspirations and origins

The session opens by revisiting the roots of the Agile Manifesto and how its promise of faster, more responsive software inspired many large organisations. YouSee set out on an ambitious enterprise agile journey, aiming to improve time to market, customer centricity, employee autonomy and efficiency across thousands of people.

Why YouSee rolled back agile

Christian Morgan explains why YouSee ultimately chose to roll back its large scale agile setup. Despite inclusive design, pilots and strong engagement, deeply complex legacy IT and interdependent processes prevented teams from owning outcomes, turning accountability into frustration and making the agile framework feel more like veneer than real business transformation.

Lessons for sustainable agility

Together with Implement, Christian reflects on what truly enables agility in established companies. He emphasises fixing foundational IT, clarifying end to end accountabilities and using agile principles selectively where work is iterative, testable and cross functional, so that ways of working serve a clear customer focused strategy instead of becoming a dogmatic goal in themselves.