Healthy conflict is not about fighting, it is about inviting disagreement so teams can think better together. In this conversation with Amy Gallo, you will learn how to move beyond artificial harmony, create psychological safety and use tension as fuel for innovation, inclusion and better business results.

Why healthy conflict matters

This episode of Changing Conversations explores why conflict, handled well, is a source of innovation, better decisions and stronger relationships. Amy Gallo explains how avoiding disagreement creates artificial harmony, where resentment grows in back channels. By inviting differing views, teams become more inclusive, people feel seen and ideas are tested before decisions are made.

Creating conditions for real debate

Amy, Katrina and Stig discuss the role of leaders in normalising disagreement. Leaders must regulate their emotions, stay curious and name what is happening in the room when tension rises. They share examples of framing tensions as shared problems, spending more time on understanding the issue before rushing toward solutions.

Practising courage as a leader

Amy also offers practical ideas you can try with your own team. From user guides that explain how you work, to norms like disagree and then commit, you can build trust over time. The hosts share their own experiments with surfacing tensions and staying with discomfort long enough for learning to appear.