APM Terminals shares key learnings from a global lean transformation built on clear systems, strong leadership and involvement of frontline colleagues. The video highlights how mindset, discipline and customer focus shape a sustainable approach to long term change.

How the transformation works

The company uses one global operating system with standard work, performance management and structured problem solving. Frontline teams are trained to solve problems, contribute ideas and develop personally. This bottom up involvement creates motivation and builds confidence in the process.

Key insights for leaders

Successful transformation depends on discipline, clear incentives and leaders who role model the desired behaviours. Long term investments in training, communication and trust building are essential. Partnering with experienced organisations helps navigate complexity and strengthen implementation.

What the journey shows

Early results took time, but standard work and performance management quickly improved productivity. Social platforms helped communication and recognition across teams. Most importantly, the transformation has become sustainable, supported by a committed leadership team and a culture centred on people.